1. Overview
Computer Guardians Pty Ltd (ABN pending) ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. By using our website at computerguardians.com.au or contacting us through any channel, you consent to the practices described in this policy.
2. What Personal Information We Collect
The types of personal information we may collect include:
| Category | Examples |
|---|---|
| Contact details | Name, email address, phone number |
| Business information | Company name, role/title, project description |
| Technical information | IP address, browser type, pages visited, time on site |
| Communications | Content of messages or emails you send us |
We do not collect sensitive information (such as health, financial account, or government identifier information) unless you voluntarily provide it and it is directly relevant to the services you have requested.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Contact forms — when you submit a project enquiry or quote request on our website
- Direct communication — via email, phone, or video call
- Automatic collection — through cookies, server logs, and analytics tools when you visit our website
- Social media or third-party platforms — if you contact us via LinkedIn or similar channels
We will always collect personal information directly from you unless it is unreasonable or impractical to do so.
4. How We Use Your Information
We use the personal information we collect to:
- Respond to your project enquiries and provide quotes
- Deliver and manage the services you have engaged us to provide
- Communicate with you about your project, invoices, or support requests
- Improve our website and service offerings based on usage patterns
- Comply with legal obligations or resolve disputes
- Send relevant updates or newsletters — only with your explicit consent, and you may unsubscribe at any time
We will not use your personal information for any purpose that is unrelated to the primary purpose for which it was collected, unless you have consented or we are required to do so by law.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may share it in limited circumstances:
- Service providers — third-party tools we use to operate our business (e.g., email platforms, analytics, project management software) who are contractually required to protect your data
- Legal requirements — if required to comply with a legal obligation, court order, or government request
- Business transfers — in the event of a merger or acquisition, where your information would remain protected under equivalent terms
- With your consent — in any other case where you have explicitly agreed
6. Storage & Security
Your personal information is stored on secure servers located in Australia or with reputable cloud providers that maintain appropriate data residency and security standards.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
- Encrypted data transmission (HTTPS/TLS) on all our web services
- Access controls and authentication requirements for internal systems
- Regular reviews of our data handling practices
While we take these precautions, no method of electronic storage or transmission is 100% secure. If you believe your information has been compromised, please contact us immediately.
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data not resulting in an engagement is typically deleted after 24 months.
7. Cookies & Tracking
Our website uses cookies and similar tracking technologies to understand how visitors interact with our site. This helps us improve the experience for everyone.
| Cookie Type | Purpose |
|---|---|
| Essential | Required for the site to function correctly. Cannot be disabled. |
| Analytics | Helps us understand page views, traffic sources, and user behaviour (e.g., Google Analytics 4). Data is anonymised where possible. |
| Preference | Remembers choices you make on the site (e.g., scroll position). |
You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the site. We do not use cookies for advertising or remarketing purposes.
8. Your Rights & Accessing Your Information
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any information that is inaccurate, out of date, or incomplete
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of direct marketing communications at any time
- Complain to us if you believe we have breached the Australian Privacy Principles
To exercise any of these rights, contact us using the details in Section 12. We will respond to all requests within 30 days. In some cases we may need to verify your identity before processing a request.
If you are unsatisfied with our response to a complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any external site you visit.
Third-party services we may use that process data on our behalf include:
- Google Analytics 4 (website analytics)
- Google Fonts (font delivery — no personal data stored)
- Email hosting providers for contact form submissions
10. Children's Privacy
Our website and services are directed at businesses and adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us:
Computer Guardians Pty Ltd
Melbourne, VIC, Australia
Email: info@computerguardians.com.au
Website: computerguardians.com.au
We take privacy complaints seriously and will respond to your enquiry within 30 days of receipt.