About the Role
We are looking for a reliable and people-friendly Field Officer to support our on-ground deployment team at a corporate client site in Pune. You will work face-to-face with frontline staff, guiding them through app setup, login, and daily use. Travel to and within the client site is required and is covered as part of your engagement.
Key Responsibilities
- Assist users with mobile app installation, login, and initial setup on Android devices
- Conduct training sessions — both group and one-on-one — in Marathi and Hindi
- Troubleshoot common smartphone and app issues on the spot
- Track daily onboarding progress and share reports with the project lead
- Escalate technical issues with screenshots to the support team via WhatsApp
- Collect user feedback and relay to the coordination team
- Travel to the client site as required (covered as part of your daily engagement)
What We Are Looking For
- Fluent in Marathi, Hindi, and English — all three languages are mandatory
- Comfortable with Android smartphones — app install, permissions, basic settings
- Confident working with large groups of frontline or field workers
- Organised — able to maintain a daily tracker in Excel or Google Sheets
- WhatsApp proficient for real-time updates and escalations
- Own transport (two-wheeler) preferred for site travel
- 1–3 years experience in field operations, IT support, or training roles preferred
What You Get
Competitive Daily Rate
Based on experience. Travel is covered and included in your daily engagement.
Opportunity to Extend
Option to extend or convert to a permanent role based on performance.
Grow with a Tech Platform
Gain exposure to a fast-growing technology platform and expand your experience in tech-enabled field operations.